March 3, 2021
Effective Complaint Handling Training
ASDS organized a 2 days training course on the 1st and 2nd March 2021, for effective complaint handling. The purpose of this training course is to enhance the participants’ skills on how to handle customer complaints, communicate with customers face to face or via phone call.
During the 2 days training course, the participants were taught the types of customers and behavioral patterns that they most likely will encounter and how to negotiate towards reaching an amicable compromise or resolutions while understanding the right and wrong words to use. The participants also took part in several role-playing exercises, exchange of ideas, managing the facial expressions in front of a mirror.
For this 2 days training course, ASDS sent three members from various departments to further improve our customer support and provide better customer experience.
