January 22, 2020
Customer Complain Handling Management
On the 20th to 22nd of January 2020, one of our members of ASDS did a 3 days training course on handling customer complains.
During the training course, they were taught on how to identify the various types of customers and behavioral patterns. They were also taught on how to effectively reach a compromising stage when certain situation arises.
It is an essential skill that most staffs should have when they need to liaise with our customers as we are always looking to further improve our customers’ experience.