On the occasion of His Majesty’s 74th Birthday, we would like to extend our heartfelt congratulations and best wishes to His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah Sultan and Yang Di-Pertuan Negara Brunei Darussalam.
On 16th June 2020, ASDS celebrated another milestone for being in operations for 15 years providing services to various clients from multiple sectors within the country.
In the light of recent situation, the celebration that marks this auspicious occasion was limited to a small gathering of supervisory and management staff for the cake cutting ceremony in-line with MoH guidance for conducting private function.
On 8th to 9th June 2020, ASDS organized a 2-day course on effective complaint handling. The objective of the course is to equip participants with skills and knowledge on how to better handle customer complaints either in a face to face confrontation or via telephone call.
During the course, participants were taught the different types of customers and their tendency or behavioral patterns, the right and wrong words to use on customers and how to negotiate towards reaching an agreement. Throughout the course, participants took part in active discussion, exchange of ideas, managing facial expression and body language in front of a mirror, and several role-playing exercises.
ASDS sent four members from various customer facing roles on this course in order to improve our customer complaint handling capability to ultimately create a better customer experience.
To all our Muslim staff and friends, Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin. Wishing you a blessed and joyous Hari Raya and may you and your family be showered with health and prosperity.
To all our Muslim staff and friends, Selamat Hari Raya Aidilfitri, Maaf Zahir dan Batin. May this Hari Raya bring peace and joy to you and your family.
