Ramadhan Kareem
Ramadhan Kareem to all Muslims around the world! Wishing you all a happy, safe and blessed Ramadhan
Ramadhan Kareem to all Muslims around the world! Wishing you all a happy, safe and blessed Ramadhan
Nuzul Al-Quran, the day when the words of the Quran were first revealed to Prophet Muhammad SAW. AEGIS Secure Solutions would like to wish all Muslims around the world Salam Nuzul Al-Quran in this blessed month of Ramadhan
On 18th March 2021, ASDS organized a conflict handling course for selected employees.
The purpose of this course is for our key employees to gain awareness on how to deal with conflict when it arises in the workplace. The participants also gained the understanding and skills on how to resolve conflict in an effective manner by communicating clearly and patiently while ensuring a favorable outcome and keeping the professional relationship robust.
The participants also learned how to quickly address conflicts, leadership skills, negotiating skills, methods of teaching positive behaviors and suppressing conflict-provoking behaviors. This aids in maintaining and building harmonious relationships with their colleagues, team leaders and managers.
ASDS organized a 2 days training course on the 1st and 2nd March 2021, for effective complaint handling. The purpose of this training course is to enhance the participants’ skills on how to handle customer complaints, communicate with customers face to face or via phone call.
During the 2 days training course, the participants were taught the types of customers and behavioral patterns that they most likely will encounter and how to negotiate towards reaching an amicable compromise or resolutions while understanding the right and wrong words to use. The participants also took part in several role-playing exercises, exchange of ideas, managing the facial expressions in front of a mirror.
For this 2 days training course, ASDS sent three members from various departments to further improve our customer support and provide better customer experience.
